Labour leader Sir Keir Starmer unveils an ambitious online hospital service designed to slash waiting times and modernise NHS care through digital integration by 2027, marking a bold step in healthcare reform.
Prime Minister Sir Keir Starmer has announced an ambitious plan to modernise the NHS with the launch of a new “online hospital” service designed to deliver millions of additional appointments and slash existing waiting lists. The initiative, set to commence operations in 2027, will be integrated within the NHS app, allowing patients direct access to specialist clinicians and a range of services remotely. According to Labour, this digital platform could provide up to 8.5 million extra appointments within its first three years, marking a significant step toward reshaping the future of healthcare delivery in the UK.
Speaking at Labour’s conference in Liverpool, Sir Keir described the project as heralding “a new chapter in the story of our NHS,” emphasising the importance of harnessing technological advancements to give patients greater control over their care. Users will be able to manage their prescriptions, receive clinical advice, book tests, and schedule physical procedures at nearby hospitals or community diagnostic centres via the app. Starmer framed the plans as a national renewal to cut waiting times for all, stressing the party’s responsibility to modernise the NHS while recognising the hard work of its staff.
The NHS England chief executive, Sir Jim Mackey, endorsed the online hospital scheme as a “huge step forward,” envisioning it as a way to “industrialise the latest technology and innovations” to enhance capacity and patient experience. He highlighted the need for the NHS to advance digital service delivery to parallel other sectors in offering personalised, flexible healthcare solutions for both patients and staff.
However, voices within NHS provider organisations have urged caution, pointing out the complexities involved in rolling out such a service. Daniel Elkeles, chief executive of NHS Providers, noted that while digital outpatient services have been slow to evolve, the COVID-19 pandemic accelerated the adoption of new approaches. He stressed the importance of addressing issues like patient data handling and preventing digital exclusion of those with limited access to technology. Elkeles also underscored the necessity for additional funding and reiterated that NHS staff must operate the service to avoid destabilising existing care pathways.
The online hospital forms part of a broader NHS digital transformation agenda that Starmer has been pursuing as part of a 10-year modernisation plan. This strategy aims to turn the NHS App into a comprehensive digital front door by 2028, allowing users to book, reschedule, and cancel appointments, self-refer to services, and receive AI-driven advice for non-urgent health issues. Enhanced integration with wearable technology is also planned to support personalised health monitoring and advice, representing a shift toward prevention and community-based care.
In parallel, the government is restructuring NHS management by planning to abolish NHS England and reintegrate its functions into the Department of Health and Social Care within two years. This move is intended to cut administrative costs and refocus efforts on digital transformation initiatives, potentially freeing up resources for direct patient care. Enhancing data sharing across NHS hospitals, GP surgeries, and ambulance services is another pillar of the reform, with the goal of creating a single, comprehensive patient record available through the NHS App. While promising greater efficiency and continuity of care, this has also sparked debate around privacy and data protection concerns.
These digital ambitions are supported by a substantial funding package including a £22.6 billion increase in day-to-day NHS spending and £3.1 billion in capital investment aimed at reducing waiting times and facilitating the NHS’s shift from hospital-centric treatment towards community care and prevention. This marks a critical effort to lay the foundations for a future-ready NHS amid growing demand and evolving healthcare needs.
Overall, while Starmer’s online hospital initiative and broader digital reforms represent bold steps toward modernising the NHS and improving patient access, their successful implementation will depend on careful planning, safeguarding patient data, ensuring inclusivity, and securing sufficient resources without undermining existing services. The developments signal a fundamental shift in how the NHS envisages delivering care in the digital era, with the potential to transform patient experiences across the country.
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Source: Noah Wire Services
Noah Fact Check Pro
The draft above was created using the information available at the time the story first
emerged. We’ve since applied our fact-checking process to the final narrative, based on the criteria listed
below. The results are intended to help you assess the credibility of the piece and highlight any areas that may
warrant further investigation.
Freshness check
Score:
8
Notes:
The narrative presents a new initiative by Prime Minister Sir Keir Starmer to launch an ‘online hospital’ service in 2027, aiming to deliver up to 8.5 million extra NHS appointments within its first three years. This announcement was made at the Labour Party Conference on 29 September 2025. The concept of integrating digital services into the NHS has been discussed in previous reports, such as the 10-year NHS plan unveiled in July 2025, which includes plans for digital transformation and decentralising care. ([reuters.com](https://www.reuters.com/world/uk/britain-launches-10-year-plan-save-health-service-crisis-2025-07-02/?utm_source=openai)) However, the specific ‘online hospital’ initiative appears to be a new development, suggesting a high freshness score. The report is based on a press release, which typically warrants a high freshness score. No discrepancies in figures, dates, or quotes were identified. The narrative does not appear to be recycled content. No earlier versions show different figures, dates, or quotes. The article includes updated data but recycles older material, which may justify a higher freshness score but should still be flagged.
Quotes check
Score:
9
Notes:
The report includes direct quotes from Prime Minister Sir Keir Starmer and NHS England chief executive Sir Jim Mackey. A search for the earliest known usage of these quotes indicates that they are original to this report, with no identical quotes appearing in earlier material. This suggests that the quotes are potentially original or exclusive content.
Source reliability
Score:
9
Notes:
The narrative originates from The Independent, a reputable UK news outlet. The report cites statements from Prime Minister Sir Keir Starmer and NHS England chief executive Sir Jim Mackey, both of whom are verifiable public figures with established records. This adds credibility to the report.
Plausability check
Score:
8
Notes:
The claim of launching an ‘online hospital’ service in 2027 aligns with previous announcements about NHS digital transformation plans. The report provides specific details about the initiative, including the projected number of additional appointments and the integration with the NHS app. The language and tone are consistent with official communications from the UK government. No excessive or off-topic detail unrelated to the claim is present. The tone is formal and appropriate for a government announcement.
Overall assessment
Verdict (FAIL, OPEN, PASS): PASS
Confidence (LOW, MEDIUM, HIGH): HIGH
Summary:
The narrative presents a new initiative by Prime Minister Sir Keir Starmer to launch an ‘online hospital’ service in 2027, aiming to deliver up to 8.5 million extra NHS appointments within its first three years. The report is based on a press release from The Independent, a reputable UK news outlet, and includes original quotes from verifiable public figures. The claim is plausible and aligns with previous announcements about NHS digital transformation plans. No significant issues were identified in the freshness, quotes, source reliability, or plausibility checks.
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